Sarah’s Tours, Customer Terms and Conditions

Revised January, 2022

This Agreement sets forth the terms and conditions between Sarah’s Tours and users who use our services to purchase tours and travel services (“You”) from individuals who provide tours and travel related services (“Tour Guides”). This Agreement explains how You purchase tours and travel services and specifically limits the liability of Sarah’s Tours.

You must read this Agreement before using the Site and booking a Tour. Use of the Site constitutes an agreement to all terms and conditions in this Agreement and you warrant that you understand, agree to and accept all terms and conditions contained here.

General

You understand that the Tour Guides presented on the Site are independent contractors and that the Tour Guides are not employees or agents of Sarah’s Tours.

You hereby understand and expressly agree that Sarah’s Tours does not control the quality, timing, legality or any other aspect whatsoever of the services actually delivered by the Tour Guides, nor of the integrity, responsibility or any of the actions whatsoever of the Tour Guides.

Sarah’s Tours uses its best efforts to monitor Tour Guide profiles, service offerings, actions and comments, and suspend privileges to any Tour Guide not adhering to policies of Sarah’s Tours. By using this Site, you agree to report any alleged improprieties of any Tour Guides to Sarah’s Tours.

Prohibited Use

The Site may not be used to recruit, solicit, or contact Tour Guides for employment or contracting for a business not affiliated with Sarah’s Tours unless you first obtain express written permission from Sarah’s Tours

Cancellations

An organiser is entitled to cancel or change the date of an event. Should this happen, Sarah’s Tours will attempt to provide a suitable solution. If an event is cancelled or postponed, Sarah’s Tours will do its utmost to inform you as soon as possible.

However, Sarah’s Tours cannot guarantee it is possible to inform you timely of any change or cancellation of an event or be held responsible for refunds, compensations or for any resulting costs you may incur, for example for travel, accommodation and/or any other related goods or service.

Prices/offers

All offers made by Sarah’s Tours are without obligation and Sarah’s Tours expressly reserves the right to change the prices, in particular, if this is necessary as a result of statutory or other regulations.

All prices are indicated in euros, including VAT.

In certain cases, promotional prices apply. These prices are valid during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.

Sarah’s Tours cannot be held to any price indications that are clearly incorrect, for example as a result of obvious typesetting or printing errors. No rights may be derived from incorrect price information.

Payments

Sarah’s Tours accepts a number of different payment methods. It is also possible to pay with cash when the tour takes place.

Intellectual Property Rights

All content found on the website and social media such as designs, photographs, images, sounds, the brands look and feel, videos, music, data, typefaces is owned by Sarah’s Tours. This all falls under “Proprietary Material” and is protected. You are prohibited to make use of any of the above without prior written permission.

Cancellations and returns

An organiser is entitled to cancel or change the date of an event. Should this happen, Sarah’s Tours will attempt to provide a suitable solution. If an event is cancelled or postponed, Sarah’s Tours will do its utmost to inform you as soon as possible.

However, Sarah’s Tours cannot guarantee it is possible to inform you timely of any change or cancellation of an event or be held responsible for refunds, compensations or for any resulting costs you may incur, for example for travel, accommodation and/or any other related goods or service.

Sarah’s Tours shall not be liable for damage, misuse or loss.

Sarah’s Tour’s is not liable for any misunderstandings, distortions, delays or incorrect transmission of data and messages as a result of the use of the internet or any other communication resource in the traffic between the customer and Sarah’s Tours (or the parties deployed by the customer).

The records of Sarah’s Tours will serve as full evidence of the existence, the content and the implementation of the agreement with the customer in any legal procedure, subject to counter-evidence provided by the party that invokes the fact that the evidence is unreliable.

Notice of Trademark Rights

The service marks and trademarks Sarah’s Tours and the Sarah’s Tour logo are service marks owned by Sarah’s Tours. Any other trademarks, service marks, logos and/or trade names appearing on the Site are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the prior written permission of Sarah’s Tours or the applicable owner.

© Sarah’s Tours 2022